Question 1

What is an Eveook anchor body made of?

Accepted Answer

Each Eveook anchor is made with a lightweight high-strength aerospace grade aluminum alloy in a unique patented design that allows the hooks to be very strong, yet lightweight.

Question 2

Where is the Eveook manufactured?

Accepted Answer

Each Eveook anchor is proudly made in the United States of America.

Question 3

How much does each Eveook anchor weigh?

Accepted Answer

Each Eveook weighs only 22 lbs. and is tested to break at more than 9,000 lbs each.

Question 4

What roof pitch does the Ballantyne Gear Eveook Fall Protection System work?

Accepted Answer

Eveooks attach to roofs with a slope of 3:12 to 16:12.

Question 5

How many inches of overhang does a sloped roof need for the Eveook Fall Protection System to attach?

Accepted Answer

Eveooks attach to sloped roof overhangs of at least 5 inches. There are some exceptions — speaking with a Ballantyne Gear fall protection expert first is required. Call 1-888-996-3565 or email info@ballantynegear.com.

Question 6

Will the Eveook Fall Protection System damage soffits?

Accepted Answer

No. For weak soffits like aluminum or vinyl not supported by rafter tails or trusses, use the Ballantyne Gear SoffitGuards.

Question 7

Will the Eveook Fall Protection System damage my roof?

Accepted Answer

No. The Eveook Fall Protection System is completely non-penetrating — it requires no nails or screws of any kind.

Question 8

Will the Eveooks damage rain gutters?

Accepted Answer

Properly installed, an Eveook anchor will not touch the rain gutter.

Question 9

Has the Ballantyne Gear Eveook Fall Protection System been tested?

Accepted Answer

Yes. Hundreds of tests have been performed at an independent ISO 17025 accredited laboratory and on-site in multiple locations.

Question 10

Is Eveook OSHA compliant?

Accepted Answer

Yes. The Eveook Fall Protection System meets and exceeds US OSHA CFR 1910.140 Appendix D, CFR 1926.501(b)(13), CFR 1926.502 Appendix C, and ANSI Z359.18.

Question 11

Does the Ballantyne Gear Eveook Fall Protection System meet CSA standards in Canada?

Accepted Answer

Yes. The system meets and exceeds the CSA Z259.16-15 standard for up to 8 users per system in fall restraint and fall arrest.

Question 12

Is the Eveook Fall Protection System ANSI rated or certified?

Accepted Answer

Yes. The system is certified to the ANSI Z359.6-16 standard for up to 8 users per system in fall restraint and fall arrest.

Question 13

Is the Ballantyne Gear Eveook Fall Protection System patented?

Accepted Answer

Yes. Ballantyne Gear currently holds 19 issued patents and patents pending.

Question 14

How strong is each Eveook?

Accepted Answer

Eveook anchor bodies have been tested to break at more than 9,000 lbs.

Question 15

How many users can you put on each Eveook Fall Protection System?

Accepted Answer

The Eveook Fall Protection System is certified to hold up to 8 users per system in both fall restraint and fall arrest.

Question 16

What is different between the Eveook System up to 4 users and the Eveook System up to 8 users?

Accepted Answer

The difference is found in the anchor line rope used. The 8-user system utilizes Maxibraid HMPE fiber rope made by Yale Cordage.

Question 17

Does the Ballantyne Gear Eveook Fall Protection System meet OSHA fall protection standards in the USA?

Accepted Answer

Yes. The system meets and exceeds US OSHA CFR 1910.140 Appendix D, CFR 1926.501(b)(13), CFR 1926.502 Appendix C.

Question 18

How does the Eveook System protect the first installer?

Accepted Answer

A line thrower launches a soft projectile tied to the anchor line across the structure, so the fall protection system is fully installed before anyone sets foot on the roof.

Question 19

Will the projectile from the line thrower damage the house?

Accepted Answer

No. It is unlikely that the throw line projectile will damage the house or structure.

Question 20

Does Ballantyne Gear offer Eveook Fall Protection System training?

Accepted Answer

Yes. Ballantyne Gear offers in-person fall protection training on the Eveook Fall Protection System in English, Spanish, and Italian. Contact info@ballantynegear.com or call 1-888-996-3565.

Question 21

What languages are offered for in-person Eveook training?

Accepted Answer

Ballantyne Gear currently offers in-person Eveook Fall Protection System training in English, Spanish, and Italian.

Question 22

Do I receive a certification after completing Eveook Fall Protection System training?

Accepted Answer

There is no certification issued at this time. Training is pass/fail — trainees must independently complete timed simulated installations on the ground and on a roof without instructor assistance.

Question 23

Is Eveook Fall Protection System training pass/fail?

Accepted Answer

Yes. Trainees are evaluated on ground-level installations then timed roof installations. Both stages must be completed independently to pass.

Question 24

How long does Eveook Fall Protection System training take?

Accepted Answer

In-person training at our McKinney, Texas facility is 2 days. Off-site training is 3 days.

Question 25

Where is Eveook Fall Protection System training held?

Accepted Answer

In-person training is available at our McKinney, Texas facility. Off-site training is available in certain pre-approved situations. Contact info@ballantynegear.com or call 1-888-996-3565.

Question 26

How do I schedule Eveook Fall Protection System training?

Accepted Answer

Contact info@ballantynegear.com or call 1-888-996-3565 to check availability and schedule a session. Off-site locations must be pre-approved. Book in advance to secure your preferred dates.

Question 27

Are food and drinks provided during Eveook Fall Protection System training?

Accepted Answer

Yes. All attendees are served breakfast, lunch, snacks, and drinks. Dietary needs are accommodated — indicate requirements on your pre-training forms or contact info@ballantynegear.com.

Question 28

How many people can attend an Eveook Fall Protection System training session?

Accepted Answer

Up to 8 trainees per session. Groups larger than 8 must be approved prior to scheduling.

Question 29

How much does Eveook Fall Protection System training cost?

Accepted Answer

In-person training in McKinney, Texas is $600 per trainee for the 2-day course. Off-site training is $9,200 for up to 8 trainees over 3 days.

Question 30

What size harness do I order?

Accepted Answer

Refer to the GT ANSI Full Body Harness Sizing Chart on our website. SL = Size 1, L-XXL = Size 2. Contact 1-888-996-3565 or info@ballantynegear.com for help.

Question 31

Can I get a custom quote?

Accepted Answer

Yes. We provide custom quotes for any order, regardless of size. Contact quotes@ballantynegear.com or call 1-888-996-3565.

Question 32

How do I get help selecting the right fall protection system?

Accepted Answer

Contact quotes@ballantynegear.com or 1-888-996-3565. Our team will walk you through options based on your roof type, crew size, working height, and jobsite conditions.

Question 33

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH/bank transfer, equipment financing through BNCPay, and checks by mail.

Question 34

Can I pay by check?

Accepted Answer

Yes. Contact quotes@ballantynegear.com to receive a custom quote and quote number, then reference that number in the MEMO line of your check. Mailing instructions will be provided with your quote.

Question 35

Can I split a payment across multiple credit cards?

Accepted Answer

Yes. Contact us before placing your order at quotes@ballantynegear.com or 1-888-996-3565 so we can accommodate you.

Question 36

Do you accept ACH or bank transfer payments?

Accepted Answer

Yes. ACH/bank transfer is available for orders of any size. Visit ballantynegear.com/pages/ach-bank-transfer to get started.

Question 37

Do you offer financing for fall protection equipment?

Accepted Answer

Yes. Equipment financing is available through BNCPay on all Ballantyne Gear products. Apply at checkout or contact us for assistance.

Question 38

Can I save products and build a wishlist?

Accepted Answer

Yes. You can create a wishlist directly on ballantynegear.com to save products for later or share with your team.

Question 39

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed through Shopify's PCI-compliant payment infrastructure with SSL encryption. We do not store your full card details.

Question 40

Do you charge sales tax?

Accepted Answer

Sales tax is calculated at checkout based on your shipping destination and applicable state tax laws. Tax-exempt organizations should contact us before ordering.

Question 41

Can I modify or cancel my order after placing it?

Accepted Answer

Contact quotes@ballantynegear.com or 1-888-996-3565 as soon as possible. Orders that have already shipped cannot be cancelled, but we will work with you on a resolution.

Question 42

How long does it take for my order to ship?

Accepted Answer

Orders ship within 3 business days.

Question 43

Why did my order arrive in multiple boxes?

Accepted Answer

Eveook Systems include components fulfilled from separate facilities. Full systems typically ship in multiple shipments — usually three.

Question 44

Where are my tracking numbers?

Accepted Answer

Our system generates one tracking number when your first package ships. Email info@ballantynegear.com for updates on every package.

Question 45

What is your standard shipping method?

Accepted Answer

Ground shipping is the default method unless otherwise instructed.

Question 46

Can I get expedited shipping?

Accepted Answer

Yes. Expedited shipping is available upon request for an additional fee. Contact info@ballantynegear.com or 1-888-996-3565.

Question 47

What shipping methods and carriers do you use?

Accepted Answer

Orders ship via ground service through UPS, FedEx, and DHL. Other carriers may be used when appropriate.

Question 48

How are shipping fees calculated?

Accepted Answer

Shipping fees are based on actual carrier-calculated rates, which vary by destination, package dimensions, carrier availability, and items ordered.

Question 49

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International customers are responsible for any duties, taxes, or import fees required by their country.

Question 50

What if my order arrives damaged, delayed, or missing a package?

Accepted Answer

Contact us within 3 business days at info@ballantynegear.com with your order number.

Question 51

How long do I have to request a refund?

Accepted Answer

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Question 52

Is my order eligible for a return?

Accepted Answer

Items must be unused, uninstalled, and in original condition with tags and packaging. All returns are subject to a 10% restocking fee.

Question 53

How do I start a return?

Accepted Answer

Email info@ballantynegear.com with your order number. Items sent back without first requesting a return will not be accepted.

Question 54

When can I expect a refund?

Accepted Answer

Once your return is received and inspected, we will notify you of approval or denial. If approved, your refund is processed to your original payment method.

Question 55

Do you offer exchanges?

Accepted Answer

The fastest way is to return your item and place a new order for the item you want once the return is accepted.

Question 56

What if I receive a damaged or defective item?

Accepted Answer

Contact us within 3 business days at info@ballantynegear.com with your order number and photos of the damage.

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